DESIGN POLICY

CURRENCY

All prices listed on our website are in US dollars. 

DEPOSITS AND PAYMENT

A %55 non-refundable deposit is due before work can commence. The balance of the 45% is to be paid at the end of the project, once project is approved and before the final files are delivered. We will not publish website designs unless all balances have been paid. A deposit invoice (via PayPal) and our contract for service (via Adobe Sign) is emailed to you at the start of the project with instructions on how to secure your contract. A payment plan can be made for the duration of services after the 55% deposit has been made. We reserve the right to approve alternate payment plans. All payment plans must be listed on your contract. Due to the type of work we provide, there are no refunds.

PAYMENT METHODS ACCEPTED 

  1. Paypal is a simple, convenient way to make payments online and allows you to use your credit card. You do not need an account to make payments with credit or debit cards. A 3% fee is required as PayPal Charges Merchant fees.

  2. For local residents (Kingston – Jamaica), in person payments can be made if desired or via Bank Transfers.

TIMEFRAME & ESTIMATED COMPLETION DATES

We require each project to have a timeline and a start and completion date. Please respect our timeline and respond in a timely fashion with any revision requests once project has commenced.  It is mutually understood that in order to keep your completion date during your project, you must send all materials needed to complete the services and respond in timely fashion. If you exceed your completion date due to the failure to communicate and/or provide materials to us in a timely fashion, you will be charged an hourly rate of $35.00/hr. Please respect us and your fellow customers by adhering to your completion date to the best of your ability.

 

As a courtesy, we provide time-frame estimates prior to the signing of a contract for all services to assure effective communication. If a time-frame estimate is communicated to you, please understand that those dates will be accurate for two business days due to constant inquiries and turnaround. Completion dates are only secured by completing a contract with us.

TURNAROUND TIME (FOR GRAPHIC DESIGN ONLY)

Our regular turnaround time for graphic design services is about 48 to 72 hours for most designs, first come first serve. This turnaround time will be based on your diligent communication and responsiveness. We stand by our contract completion dates and we reserve the right to provide alternate return time if you do not have the materials needed to complete the project. For this reason, we ask that you be as proactive as possible and allow yourself plenty of time to have your services completed because we value and respect all of our clients.

REVISIONS

Due to our capacity of clientele, each project will specify the number of revisions included.  Please make sure that you have proof read and viewed your projects for all corrections and edits. Additional revisions can be made for an hourly rate of $35.00/hr.

ABANDONED PROJECTS

A project will be considered abandoned if we have not heard from you in 14 business days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 14 day abandonment, a fee will apply.

CANCELLATIONS

We take pride in providing quality services in all aspects of our services including appointments and consultations. They are reserved especially for YOU. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments and consultations.

 

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. Any appointment missed, late cancelled, or changed without 24 hour notice may result in an additional $25.00 fee or a termination of services.The appointment may be taken off of a contract/package or charged individually.

 

As a courtesy, your appointments are confirmed electronically 2 days before and 1 hour before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago. From this confirmation email, you have the option of the following without a charge:

 

• reschedule/change/modify your appointment from your confirmation email or with us directly.

• cancel your appointment from your confirmation email or with us directly.

• respond back by email with any changes or issues;

• call our business number which is provided in all email correspondence, social platforms, and on our website;

• start a Live Chat from the website for customer service and/or via text.

 

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely. A link to automatically upload the appointment to your calendar is provided on every electronic confirmation.

 

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on a multitude of things. We will contact you 5 minutes past the hour of the scheduled appointment to verify the appointment.

 

All appointments will be held our scheduling platform and a cancellation fee will be assessed if the appointment is cancelled less than 1 day before the scheduled appointment or no-showed on day-of.

 

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as sickness, unfortunate incidence, or inclement weather. If these things should occur, we will reschedule your existing appointment and no discount or charges will apply. 

 

Creative Ink Studio stands by our policy. We feel that it is only fair that we honor the same policies to our clients. The 24 hour cancellation policy gives us time to inform our wait-list clients of any availability, as well as keeping our schedules filled and/or moving efficiently, thus better serving everyone. Overall, Creative Ink Studio holds a high standard of excellence when it comes to quality graphic and branding design services. Thank you for supporting our 24 hour cancellation policy!

PORTFOLIO AND WEBSITE CREDIT

We reserve the right to add completed projects to our portfolio. Additionally, all of our websites will list Creative Ink Studio as the website designer. If there is a privacy issue involved, please inform us.

COPYRIGHT POLICY 

All projects are created by us. Any concepts that are not chosen and paid for will be a violation of our rights if they are used elsewhere. Creative Ink Studio owns all copyrighted work and designs provided.  It provides you with a non-exclusive revocable license to use the design in your materials.  However, you shall not create any derivative works or otherwise use the design outside of its intended purpose.  Creative Ink Studio retains sole possession of all intellectual property. We will take action against anyone in violation of the copyright laws protecting our designs, concepts, and projects.

INDEMNITY & HARM POLICY

You hereby warrant and represent that no materials submitted to Creative Ink Studio are subject to a copyright or trademark.  Should any dispute arise from materials submitted by You, You agree to hold harmless and indemnify Creative Ink Studio against any alleged copyright or trademark infringements.

CONTRACT WITH CREATIVE INK STUDIO

The laws of Kingston, Jamaica  governs this policy. Venue and jurisdiction for any dispute rests in  Kingston, Jamaica. By entering into a project with Creative Ink Studio with your signature below and/or accessing any of our services, either through a contract or general use, you are consenting to be bound by the terms of these policies and procedures. Please note that our policies and procedures can be changed or updated at any time without prior notice to you. If the terms of your contract need to be changed for any reason, you will receive and sign a new contract with us.

                                                          THANKS FOR RESPECTING OUR DESIGN POLICY & PROCEDURES!

©2017 CREATIVE INK STUDIO. ALL RIGHTS RESERVED | ATLANTA,GA UNITED STATES

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